ctg99 Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "Account Holder") and ctg99 ("we", "us", "the Platform") governing your access to and use of the ctg99 online casino, sports betting, and gaming services available at ctg99.vip. These Terms apply to all products and services offered by ctg99, including but not limited to cricket betting, live casino, slots, crash games, fish games, and all associated promotional and bonus offers.

By registering an account, making a deposit, accepting a bonus, or otherwise accessing any part of the ctg99 platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to any part of these Terms, you must not use the ctg99 platform. ctg99 reserves the right to modify these Terms at any time with reasonable notice provided via the platform.

The six pillars below summarise the most important areas covered by these Terms. Each is expanded in full in the numbered sections that follow.

Access to ctg99 is restricted to individuals who satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout their use of the platform:

• You must be at least 21 years of age. ctg99 operates a strict 21+ policy in line with responsible gaming standards applicable to the Bangladesh market.
• You must be accessing ctg99 from a jurisdiction where online gambling is permitted under applicable law. It is your sole responsibility to ensure that your use of ctg99 complies with the laws of your country or region.
• You must not be registered as a self-excluded player under any responsible gaming programme applicable to your jurisdiction, nor under any ctg99 self-exclusion arrangement.
• You must not be acting on behalf of any other person or entity, or for any commercial purpose, when using ctg99 services.
• You must provide accurate, complete, and up-to-date personal information at registration and update that information promptly whenever it changes.

To access ctg99's paid gaming services, you must register a player account. Registration is subject to the following terms:

• Each individual may hold only one ctg99 account. ctg99 uses mobile number as the primary account identifier. Any attempt to register a second account — including using a different phone number, device, or payment method — constitutes a breach of these Terms.
• You must provide a valid Bangladeshi mobile number at registration. This number will be used for account verification, OTP delivery, and withdrawal processing. ctg99 does not accept registration using international numbers not associated with a Bangladesh mobile operator.
• You are responsible for maintaining the confidentiality of your username and password. ctg99 will not be held liable for any losses or damages resulting from unauthorised access to your account where such access was made possible by your failure to maintain credential security.
• ctg99 reserves the right to request identity verification documents (KYC) at any time, including at the point of registration, prior to processing a withdrawal, or following any transaction that triggers a manual review under ctg99's internal risk protocols.
• ctg99 reserves the right to refuse, suspend, or terminate any account at its sole discretion, including where ctg99 reasonably suspects that the account is being used in violation of these Terms or applicable law.

ctg99 accepts deposits in Bangladeshi Taka (BDT) via the following payment methods available to Bangladesh-based players. All deposit terms below apply uniformly:

• Accepted payment methods: bKash, Nagad, Rocket, Upay. ctg99 does not accept cash deposits, bank transfers to third-party accounts, or cryptocurrency.
• Minimum deposit: ৳200. Maximum deposit amounts may apply per transaction or per day as communicated in the Deposits section of your account.
• All deposit funds must originate from a payment account registered in your own name. Deposits from third-party accounts, family members' accounts, or any unregistered source are not permitted and may result in account suspension.
• Deposits are credited to your ctg99 account balance upon confirmation from the relevant payment provider. ctg99 is not liable for delays caused by the payment provider's network or system outages.
• ctg99 does not charge deposit fees. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges. Players are advised to check their provider's fee schedule before depositing.

ctg99 processes withdrawal requests to the same payment method used for the associated deposit, subject to the following conditions:

• Minimum withdrawal: ৳500. Maximum withdrawal amounts per transaction and per day apply as stated in your account withdrawal page.
• KYC (Know Your Customer) identity verification must be completed before any withdrawal is processed. ctg99 may request a copy of a government-issued identity document (National ID card or passport) and proof of mobile number ownership.
• Withdrawal requests are typically processed within 24 hours of approval. Processing times may be longer during peak periods, public holidays, or where additional verification is required. ctg99 targets same-day processing for verified accounts.
• ctg99 only processes withdrawals to accounts that match the name of the registered ctg99 account holder. Withdrawals to third-party accounts or accounts held by different individuals are strictly prohibited.
• ctg99 reserves the right to carry out enhanced due diligence checks on any withdrawal request where the amount is unusually large, the account history is inconsistent with the withdrawal size, or ctg99 has a reasonable suspicion of fraudulent activity.

ctg99 offers welcome bonuses, reload bonuses, cashback promotions, and seasonal offers to eligible registered players. All bonuses are subject to the following general terms, in addition to any specific terms stated at the point of the bonus offer:

• All bonuses carry a wagering requirement (rollover) that must be met in full before any bonus-derived funds can be withdrawn. The applicable wagering requirement is clearly stated at the point of each bonus offer. Players are advised to read the specific bonus terms before opting in.
• Bonuses are issued to one account per player, per household, per device, and per IP address. ctg99 reserves the right to withhold or cancel a bonus where it determines that the same individual has claimed the same offer multiple times using different accounts.
• Bonuses have an expiry period. Any unwagered bonus funds and any winnings derived from unwagered bonus funds that remain in an account after the bonus expiry date will be removed automatically. The expiry period applicable to each bonus is stated in the relevant bonus terms.
• ctg99 reserves the right to modify, suspend, or discontinue any bonus offer at any time. Changes to ongoing promotions will be communicated via the platform with reasonable advance notice wherever practicable.
• Seasonal promotions tied to events such as Eid, Pohela Boishakh, BPL, IPL, and ICC tournaments are subject to their own specific promotional terms which will be published on ctg99 at the time of each promotion. General bonus terms apply where specific terms are silent on a particular point.
• ctg99 does not guarantee that any bonus offer will be available to all players at all times. Eligibility for specific promotions may be based on account activity, deposit history, or player tier. ctg99 reserves the right to offer different promotions to different player segments.

ctg99 is committed to responsible gaming and the protection of vulnerable players. The following responsible gaming terms form part of these Terms and Conditions and are binding on all registered players:

• Players may set daily, weekly, or monthly deposit limits on their account via the account settings page at any time. Once a deposit limit is set, it takes effect immediately. Requests to increase a deposit limit are subject to a mandatory cooling-off period before they take effect.
• Players may request a temporary time-out (cooling-off period) of between 24 hours and 6 weeks during which their account will be restricted from all gambling activity. Time-out requests take effect immediately and cannot be reversed during the active period.
• Players may request permanent self-exclusion from ctg99. Permanent self-exclusion requests are irreversible and will result in the account being closed. Any balance remaining in the account at the time of self-exclusion will be refunded to the player's registered payment account after standard verification.
• ctg99 prohibits the opening of new accounts by individuals who have previously self-excluded. If you have self-excluded and wish to discuss your situation with our support team, you may contact us at [email protected]. All responsible gaming communications are treated with strict confidentiality.

The following conduct is strictly prohibited on ctg99. ctg99 reserves the right to take any combination of the actions listed after this clause against any player found to be engaging in prohibited conduct:

• Providing false, inaccurate, or misleading information at registration or during the account verification process, including misrepresenting your age, identity, or location.
• Collusion with other players to manipulate game outcomes, exploit platform mechanics, or gain an unfair advantage in any game, tournament, or betting market offered by ctg99.
• Using automated software, bots, scripts, or any other mechanical or electronic means to interact with ctg99 in a way that is not consistent with normal manual human gameplay.
• Depositing funds obtained through fraudulent means, including stolen payment credentials, unauthorised access to another individual's mobile banking account, or any form of financial fraud.
• Exploiting any technical error, software bug, or platform malfunction to gain credits, free bets, or any other benefit not intended to be available under normal platform operation. Any winnings generated through exploitation of a technical error are void and will be removed from the account.

All content on the ctg99 platform — including but not limited to the ctg99 brand name, logo, website design, interface elements, graphics, software, game content provided by ctg99 (as distinct from content provided by third-party game studios), text, and promotional materials — is the intellectual property of ctg99 or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, transmit, display, publish, or create derivative works based on any ctg99 content without the prior written consent of ctg99. Unauthorised use of ctg99 intellectual property may result in civil and criminal liability under applicable law. Game content provided by third-party studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and others) remains the intellectual property of those respective studios.

To the fullest extent permitted by applicable law, ctg99's liability to you in connection with your use of the platform is limited as follows:

• ctg99 is not liable for any loss of profits, loss of revenue, loss of data, or any indirect, consequential, special, or punitive damages arising from your use of the platform, even if ctg99 has been advised of the possibility of such damages.
• ctg99 does not warrant that the platform will be available at all times or free from errors or interruptions. Scheduled and unscheduled maintenance, network outages, and technical issues may result in temporary platform unavailability. ctg99 will endeavour to restore service promptly but does not guarantee any specific uptime.
• Where ctg99 is found to be liable for damages, ctg99's total aggregate liability to you in respect of any single event or series of related events shall not exceed the total amount deposited by you to your ctg99 account in the thirty (30) days immediately preceding the event giving rise to the claim.

ctg99 collects, processes, and stores your personal data in accordance with its Privacy Policy, which is available at ctg99.vip/privacy-policy. By registering an account, you consent to ctg99's collection and use of your personal data as described in the Privacy Policy. The Privacy Policy forms part of these Terms and Conditions and should be read alongside them. Key data practices include: collection of registration information (name, mobile number, date of birth), transaction records, device and usage data for fraud prevention, and KYC documents where verification is required. ctg99 does not sell your personal data to third parties. Data is shared with payment processors (bKash, Nagad, Rocket, Upay) and game providers only to the extent necessary to operate the platform and comply with applicable legal obligations.

ctg99 reserves the right to amend these Terms & Conditions at any time. Where an amendment is material (i.e., it significantly affects player rights or obligations), ctg99 will provide reasonable advance notice via a notice on the platform, a message to your registered contact, or both. Non-material amendments (such as corrections to typographical errors, clarifications that do not alter the substance of any clause, or updates to reflect changes in the platform's name or URL structure) may take effect immediately without advance notice.

Your continued use of ctg99 after any amendment to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the platform and may request closure of your account. Any bets or transactions placed before the effective date of an amendment are governed by the Terms that were in force at the time those bets or transactions were placed.

These Terms & Conditions and any dispute or claim arising out of or in connection with them or your use of ctg99 shall be governed by and construed in accordance with applicable law. In the event of a dispute between you and ctg99, we encourage you to contact our customer support team in the first instance at [email protected] so that we may attempt to resolve the matter informally. ctg99 is committed to resolving player disputes fairly and promptly. Where a dispute cannot be resolved informally, the parties agree to submit the dispute to binding arbitration in accordance with procedures notified by ctg99. Nothing in this clause limits your statutory rights as a consumer under applicable law.

If you have any questions about these Terms & Conditions, your account, or ctg99's policies, please contact our customer support team. Our support team is available 24 hours a day, seven days a week. All enquiries relating to responsible gaming, account verification, and dispute resolution are handled with strict confidentiality.