ctg99 Privacy Policy

ctg99 ("we", "us", "the Platform") is committed to safeguarding the privacy and personal data of every registered player. This Privacy Policy ("Policy") describes our practices for collecting, processing, storing, sharing, and securing personal information obtained from players who register and use the ctg99 online casino and sports betting platform available at ctg99.vip. This Policy applies to all information collected via the ctg99 website, mobile browser interface, and any associated communication channels, including our customer support system.

By registering an account on ctg99, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to the terms of this Policy, you must not register or use the ctg99 platform. This Policy should be read alongside our Terms & Conditions, which are available at ctg99.vip/terms-conditions.

ctg99 collects personal information from players through multiple touchpoints during the account lifecycle. The table below summarises the categories of personal data we collect, and the context in which each category is obtained:

ctg99 processes your personal data only for specific, legitimate purposes directly related to operating the platform and fulfilling our obligations to you as a registered player. We do not use your data for purposes beyond those listed below without your explicit consent:

• Account creation, verification, and ongoing management: to establish and maintain your ctg99 player account, verify your identity and age, and ensure your account remains in good standing.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, and Upay; to maintain accurate transaction records; and to comply with anti-money-laundering obligations.
• Customer support: to respond to your queries, manage complaints, resolve disputes, and keep a record of communications for quality assurance and compliance purposes.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, account abuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: to monitor player behaviour patterns that may indicate problem gambling; to apply deposit limits, time-outs, or self-exclusion arrangements requested by the player; and to fulfil our responsible gaming obligations.
• Platform improvement and analytics: to analyse aggregated, anonymised usage data in order to improve platform performance, game availability, payment processing speed, and user experience for Bangladeshi players.

ctg99 processes personal data under one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing required to fulfil our contract with you as a registered ctg99 player, including account management, deposit and withdrawal processing, game access, and customer support.
• Legitimate interests: processing for fraud detection, platform security, responsible gaming monitoring, and anonymised analytics, where ctg99's legitimate business interests in operating a safe and reliable platform are not overridden by your privacy interests.
• Legal obligation: processing required to comply with applicable law, including anti-money-laundering obligations, age verification requirements, and cooperation with law enforcement authorities where legally required.
• Consent: where ctg99 relies on your consent as the legal basis for a specific processing activity (such as sending promotional communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

ctg99 does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the specific purpose:

• Payment processors: ctg99 shares transaction reference data with bKash, Nagad, Rocket, and Upay solely to facilitate the processing of your deposits and withdrawals. We do not share your full account profile or gambling history with these providers.
• Game content providers: ctg99 uses third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming to deliver game content. These providers may receive your player session data (such as a session token or anonymised player ID) to facilitate gameplay and ensure game integrity. They do not receive your full registration profile.
• Fraud prevention and security partners: ctg99 may share data with specialist fraud detection and identity verification services where required to investigate suspected fraud or verify the identity of a player prior to processing a withdrawal.
• Legal authorities: ctg99 will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law, court order, or legal process. ctg99 will take reasonable steps to notify you of such disclosure where permitted by law.

ctg99 accepts deposits and processes withdrawals exclusively via Bangladeshi mobile financial services — bKash, Nagad, Rocket, and Upay. When you initiate a deposit or withdrawal, ctg99 receives a transaction reference number and confirmation status from your mobile banking provider. ctg99 does not receive, store, or have access to your mobile banking PIN, password, or full account credentials at any point during this process. Your mobile banking credentials remain entirely within your provider's secure environment.

Transaction records — including the amounts, timestamps, and the payment method type used — are retained by ctg99 as part of our financial record-keeping obligations and anti-money-laundering compliance programme. These records are stored securely and are accessible only to authorised ctg99 personnel with a legitimate operational need. Players who deposit using bKash will receive withdrawal payments to the same bKash number, and the same applies to Nagad, Rocket, and Upay — this is a security measure that also protects against fraud and unauthorised fund diversion.

ctg99 uses cookies and similar lightweight tracking technologies to operate the platform effectively and improve the player experience. We use only the following categories of cookies:

• Essential session cookies: these are strictly necessary for the platform to function. They maintain your login session, remember your language preference, and ensure that your account activity is correctly attributed to your session. These cookies are deleted when you close your browser. You cannot opt out of essential cookies without impairing the core functionality of the platform.
• Analytics cookies: ctg99 uses anonymised, aggregated analytics data to understand how players navigate the platform, which game categories are most visited, and where technical errors occur. This data contains no personally identifiable information and is used solely to improve platform performance.
• Preference cookies: these store your in-platform settings such as interface language, notification preferences, and display options, so that you do not need to reconfigure them on each visit. These cookies persist across sessions but contain no sensitive personal data.

ctg99 does not use advertising cookies, behavioural profiling cookies, or any third-party marketing tracking pixels. If you wish to restrict or disable cookies, you may do so through your browser settings. Please be aware that disabling essential cookies will affect platform functionality, including your ability to log in and access your account.

ctg99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data: retained for the duration of your account registration plus a minimum period of five (5) years following account closure, to comply with anti-money-laundering record-keeping requirements and to resolve any post-closure disputes.
• Transaction records: retained for a minimum of five (5) years from the date of each transaction, as required for financial compliance and audit purposes.
• Support communications: retained for a minimum of two (2) years from the date of the last communication, to facilitate dispute resolution and quality assurance reviews. After the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.

ctg99 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security framework includes: SSL (Secure Socket Layer) encryption across all data transmissions between your device and the ctg99 platform; encrypted storage of sensitive personal data including KYC documents and account credentials; access controls that restrict internal access to personal data on a need-to-know basis; regular internal security reviews and vulnerability assessments; and incident response procedures designed to detect, contain, and report data security breaches in a timely manner.

While ctg99 takes all reasonable steps to protect your personal data, no security system is completely impenetrable. In the event of a data security breach that is likely to result in a risk to your rights and freedoms, ctg99 will take prompt action to contain the breach, assess its impact, notify affected players where required, and implement remedial measures to prevent recurrence. We encourage all players to protect their own account security by using a strong, unique password and not sharing their login credentials with anyone.

As a registered ctg99 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request and sufficient information to verify your identity:

• Right of access: you have the right to request a copy of the personal data ctg99 holds about you, together with information about how that data is used and with whom it has been shared.
• Right of rectification: if any personal data ctg99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: in certain circumstances, you have the right to request the deletion of your personal data. This right is not absolute — ctg99 may be required to retain certain data to comply with legal obligations (for example, transaction records required for anti-money-laundering compliance) even after you close your account.
• Right to restriction of processing: in certain circumstances, you have the right to request that ctg99 restrict the processing of your personal data — for example, while a dispute about the accuracy of that data is being resolved.
• Right to object: where ctg99 processes your data on the basis of legitimate interests, you have the right to object to that processing. ctg99 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

ctg99 will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request. Where a request is complex or ctg99 receives a large number of requests simultaneously, the response period may be extended. ctg99 will inform you if an extension is necessary and explain the reason for the delay.

ctg99 is strictly an adult platform. Access is permitted only to individuals aged 21 and above. ctg99 does not knowingly collect, process, or store personal data from any individual under the age of 21. Age verification is a mandatory step in the account registration and withdrawal process. If ctg99 discovers or has reasonable grounds to believe that personal data has been collected from an individual under the age of 21, ctg99 will immediately suspend the associated account, delete the personal data collected, and return any deposited funds to the payment source where technically possible. If you are a parent or guardian and believe that a minor in your care has registered on ctg99, please contact us immediately at [email protected].

The ctg99 platform does not contain links to external third-party websites. All navigation within ctg99 is internal and remains within the ctg99.vip domain. Game content delivered by third-party providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and others) is embedded within the ctg99 platform environment. The privacy practices of those game studios in relation to their own platforms are governed by their respective privacy policies and are outside the scope of this ctg99 Privacy Policy. ctg99 is not responsible for the privacy practices of third-party game content providers in relation to any data collected directly by those providers through their own standalone platforms or websites.

ctg99 reserves the right to update or amend this Privacy Policy at any time. Where a change is material — meaning it significantly affects how we collect, use, or share your personal data — ctg99 will provide advance notice via a prominent notice on the platform or a direct communication to your registered contact details before the change takes effect.

The date at the top of this Policy reflects when it was most recently updated. Your continued use of the ctg99 platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised Policy, you must stop using the platform and may contact us to request account closure and data deletion in accordance with the retention terms described in Section 7.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ctg99 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within a reasonable timeframe. All communications relating to data privacy are treated with strict confidentiality by our support staff.